Refund policy

Return & Refund Policy – Barhouse

At Barhouse, every order is securely packed and quality-checked before dispatch. As we deal in fragile and premium glassware, our return, replacement, and refund policy is applicable under the conditions mentioned below.

1. Return & Claim Window

Any return, replacement, or missing-item request must be raised within 3 days of delivery.

Requests received after 3 days from delivery will not be accepted.

To raise a request, please contact us at support@barhouse.in with your order number and the relevant details.

2. Mandatory Unboxing Video

A clear and continuous unboxing video is required for claims related to:

  • Damaged or broken products

  • Missing items

  • Wrong product received

The video should:

  • Start before opening the shipping package

  • Clearly show all sides of the sealed package

  • Show the package being opened

  • Show the product being removed from the package

Claims without a proper unboxing video may not be accepted.

3. Damaged, Defective or Wrong Product

If you receive a damaged, broken, defective, or wrong product, please contact us within 3 days of delivery.

After verification and approval by Team Barhouse, we will provide a replacement for the affected product.

Replacement applies to:

  • Product received damaged or broken

  • Defective product received

  • Wrong product delivered

  • Missing item in the package

Replacement requests are subject to verification, including the required unboxing video where applicable.

4. Refund Policy

Barhouse follows a replacement-first policy.

If a product is damaged, defective, wrong, or an item is missing, we will provide a replacement whenever a replacement is available.

When is a refund provided?

A refund will be provided only when a replacement is not available.

Once a refund is approved:

  • It will be issued to the original payment method.

  • It will be processed within 7–10 working days.

  • Shipping charges are non-refundable.

Please note that the time taken for the refund to appear in your account may also depend on your bank or payment provider.

5. If You Do Not Like the Product

If you wish to return a product because:

  • You did not like the product

  • It did not meet your expectations

  • You ordered the product by mistake

then only store credit will be provided after the returned product is received and inspected.

No cash or payment-method refund will be provided for these reasons.

Store credit:

  • Can be used for future purchases on the Barhouse website.

  • Will be issued after the returned product has been received and inspected.

Return shipping charges in such cases will be borne by the customer.

6. Return Eligibility

For a return request to be eligible:

  • The request must be raised within 3 days of delivery.

  • The product must be unused and in the same condition in which it was received.

  • The product must be returned with its original packaging and accessories, where applicable.

  • The return must be approved by Team Barhouse before the product is shipped back.

Products sent back without prior approval may not be accepted.

7. Non-Returnable Situations

Returns or replacements will not be accepted for:

  • Used products

  • Products returned without original packaging

  • Products damaged due to improper handling after delivery

  • Products that do not meet the applicable return conditions

If a returned product is damaged because of inadequate packaging during return shipping, the request may be rejected.

8. Return Process

To request a return or replacement:

  1. Contact us within 3 days of delivery.

  2. Share your order number and details of the issue.

  3. Provide the required photos/videos, including the unboxing video where applicable.

  4. Wait for approval from Team Barhouse before sending the product back.

  5. Follow the return instructions provided by our team.

Products should be returned in their original packaging with proper protective packing.

9. Order Cancellation

Orders can be cancelled within 6 hours of placing the order.

Once an order has been dispatched, it cannot be cancelled.

10. COD Orders

COD orders refused at the time of delivery may result in COD being disabled for future orders.

Barhouse reserves the right to cancel future orders from customers who repeatedly refuse COD deliveries.

11. Delivery Delays

Delivery timelines are estimates and may vary due to courier delays or other external factors.

A delay in transit does not automatically qualify an order for cancellation or refund.

12. Contact Us

For return, replacement, or refund-related queries, please contact:

Email: support@barhouse.in
WhatsApp: +91-9871149920

Our team will review your request and guide you through the applicable process.