Privacy Policy

At BarHouse, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how BarHouse (“BarHouse”, “we”, “us”, or “our”) collects, uses, stores, and protects your information when you visit or use the Website, place an order, communicate with us, or otherwise interact with our services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of the Website.

1. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information that is automatically collected when you use our Website.

1.1 Personal Information

When you place an order, create an account, subscribe to our communications, contact us, or otherwise interact with BarHouse, we may collect information such as:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping or delivery address

  • Order and purchase details

  • Information provided while contacting our customer support team

  • Information submitted through forms on our Website

  • Any other information you voluntarily provide to us

We collect only the information reasonably necessary to provide our products and services, process your orders, communicate with you, and improve your experience.

1.2 Payment Information

Payments made through the Website may be processed by third-party payment service providers.

BarHouse does not intend to store complete credit card, debit card, UPI, or other payment credentials on its own servers. Payment information may be collected and processed directly by the applicable payment gateway in accordance with its own privacy and security practices.

1.3 Automatically Collected Information

When you browse our Website, certain technical and usage information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring and exit pages

  • General Website usage and interaction information

This information may be used to understand how visitors use our Website, identify technical issues, prevent fraudulent activity, and improve Website performance and functionality.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process, confirm and fulfil your orders

  • To arrange shipping and delivery

  • To communicate with you regarding your orders, payments, returns, refunds, or other service-related matters

  • To respond to customer support requests and enquiries

  • To provide information about our products and services

  • To send promotional communications, offers, newsletters, or updates where permitted and in accordance with your preferences

  • To improve our Website, products, services, and customer experience

  • To understand Website usage, trends, and customer preferences

  • To detect, investigate, and prevent fraud, misuse, unauthorized activity, or security incidents

  • To comply with applicable laws, regulations, legal processes, or lawful governmental requests

  • To protect the rights, property, safety, and security of BarHouse, our customers, and others

3. Sharing of Your Information

We do not sell your personal information as a standalone product.

However, we may share relevant information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

3.1 Payment Service Providers

Information necessary to process payments may be shared with payment gateways or payment service providers.

3.2 Delivery and Logistics Partners

We may provide your name, contact details, shipping address, and order-related information to courier, logistics, and delivery partners so that your order can be delivered successfully.

3.3 Technology and Service Providers

We may use third-party service providers for services such as website hosting, ecommerce functionality, analytics, customer communication, fraud prevention, technical support, and other business operations.

3.4 Legal and Regulatory Requirements

We may disclose information where required to do so by applicable law, court order, legal process, governmental authority, or regulatory requirement, or where disclosure is reasonably necessary to protect our legal rights or prevent fraud or unlawful activity.

Third parties that receive information from us may process that information according to their own applicable privacy policies and terms.

4. Cookies and Similar Technologies

BarHouse may use cookies and similar technologies to help operate and improve the Website.

Cookies are small data files stored on your device through your web browser. They may help us:

  • Remember certain preferences

  • Maintain shopping and browsing functionality

  • Understand how visitors use our Website

  • Measure Website performance

  • Improve user experience

  • Understand the effectiveness of marketing and promotional activities

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of the Website.

Third-party services used on our Website may also use cookies or similar technologies according to their own privacy policies.

5. Analytics and Website Improvement

We may use analytics and similar technologies to understand Website traffic, visitor behaviour, device information, and general usage patterns.

This information helps us analyse Website performance, identify areas for improvement, understand customer preferences, and provide a better shopping experience.

Where third-party analytics services are used, information may be processed by those providers in accordance with their respective privacy policies.

6. Marketing and Promotional Communications

If you subscribe to our newsletter, promotional communications, or otherwise provide consent where required, we may use your contact information to send you:

  • New product announcements

  • Offers and promotions

  • Discounts

  • Brand updates

  • Relevant marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send necessary service-related communications, such as order confirmations, shipping updates, payment notifications, or important information regarding your transactions.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining business records, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal, accounting, tax, or regulatory requirements.

8. Data Security

We take reasonable and appropriate measures to protect the personal information we collect against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

You are also responsible for maintaining the confidentiality of any account credentials or information used to access your account.

9. Third-Party Websites and Services

Our Website may contain links to or integrations with third-party websites, applications, payment providers, social media platforms, analytics services, or other external services.

BarHouse is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with your personal information.

10. Children's Privacy

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

11. Your Choices and Rights

Depending on applicable law, you may have rights concerning the personal information we hold about you, including the right to:

  • Request access to certain personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Withdraw consent for certain processing activities

  • Opt out of promotional or marketing communications

  • Raise a concern or complaint regarding the handling of your personal information

To exercise an applicable privacy-related right, please contact us using the details provided below.

We may need to verify your identity or request additional information before processing certain requests.

We may also retain certain information where required or permitted by applicable law, including for legal, accounting, tax, fraud prevention, security, or dispute-resolution purposes.

12. Data Transfers

Because we may use third-party technology, payment, logistics, analytics, or other service providers, your information may be processed or stored by such providers in locations other than where you are located.

Where required by applicable law, appropriate safeguards will be considered for such processing or transfers.

13. Changes to This Privacy Policy

BarHouse may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal and regulatory requirements.

Any updated version will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle your information.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way BarHouse handles your personal information, please contact us:

BarHouse

Email: support@barhouse.in
Phone: +91-8130171016
WhatsApp: +91-9871149920

Website: https://barhouse.in

We will make reasonable efforts to address privacy-related requests and concerns in accordance with applicable laws and our internal procedures.

15. Your Consent

By using the BarHouse Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.